Team Tippsy carefully packs every sake bottle for your enjoyment. If you are dissatisfied with the quality or your order arrives damaged, please reach out to our Tippsy Support Team for assistance within 7 days of a "DELIVERED" status being reflected on the tracking page. Please note that orders containing alcohol or food products that have been received are not eligible for returns. If a package is rejected upon delivery, a restocking fee of $20 may apply, and fees assessed for payment to the third-party carrier are non-refundable.