Returns & Cancellations

Order Cancellation

• What do I do if my order is declined or canceled?
• I don’t want my order anymore and it hasn’t been delivered, can I cancel it?

Refunds

• Can I get a refund if my order is damaged or lost?
• How long does it take to get a refund for a canceled order?
• I lost my gift card, can I get a refund?

Returns

• Can I return my sake ware and merch?
• My club order was returned, can I get another?
• How do I return my order?